The PAII conference was pretty good, although its a long drive to Rhode Island. T. Scott Gross (author of “Positively Outrageous Service”) gave the keynote speech, and he could make shoveling dirt sound interesting. We split up so we could cover more workshops, from historic restoration to gay-friendly marketing. The Pine Hurst Inn, in Wisconsin, had a presentation on “green” B&Bs which I found inspirational.

We also tried to meet with the owners of two other B&Bs in Lancaster, but they both seemed quite hostile. This was our first negative experience, which was too bad. (Even more disappointing that they both belong to an association that’s supposed to foster cooperation.)